Advantages of integrating live chat function with your OpenCart ecommerce platform


OpenCart ecommerce is an open source platform that allows business owners to manage and customize their store with dozens of extensions. 

Nowadays, visitors often want direct interaction with the customer service team so that they can get answers to their queries instantly. And for this live chat is the best solution that allows you to support your online visitors whenever they look for your guidance and help.

What is Live cChat?

Live chats are extensions which are integrated with a website usually displayed in the bottom right corner of the site where the users can type their queries and get instant answers from the customer service executives. Live chats in OpenCartecommerce development makes it possible to set up support tickets and enables the visitor to stay in touch and this gives business owners the opportunity to close more sales and boost the ROI.
Let’s discuss the benefits of integrating live chat with your OpenCart e-store:

Reduce the Exit Rates:

There is no doubt that live chat is the best means to reduce the exit rates on your site and potential customers having difficulties in finding the exact product or service may leave the store, if they don’t find any guidance or support from your side. With a live chat option, you will get favourable results and also more sales on your page as it aids the visitors to find the product on your site.

Improve the Customer Service:

For every industry, excellent customer service is essential to make it successful. Live chat helps to offer a better outcome and quick response to the customer’s requests and stopping them to check your competitors. Live chat comes as a handy improvisation as it removes the stage where the customer might leave the site as they can’t find appropriate solution to their query.

Encourages the Users to Give Proper Feedback:

It is by adding an online live chat to your OpenCart store development that you will make it easy for your visitors to leave some valuable feedback that can help you to enhance and improve your business processes.This is also a great way to ask them to find your web stores email address on your contact page and then send their feedback.

Build Customer’s Trust and Loyalty:

By building an OpenCart ecommerce store and integrating a live chat box, you can focus on how to create a long term relationship with your customers and make them loyal.  This will also make them refer your services to others and ultimately increase your sales and revenues.

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